Terms and Conditions

Satori Women’s 24hr Health Club Terms and Conditions

Please Note: Terms & Conditions should be read in conjunction with the membership agreement that is signed at time of joining the club.

  1. Definitions:

1.1 Satori Women’s Health Club We or Us: Satori Women’s Health Club Pty Ltd.
1.2 Member or You: Member of Satori Women’s Health Club
1.3 The Club: the members fitness club operated by Satori Women’s Health Club Unley

  1. Membership:

2.1 By signing this Membership Application Form you agree to comply with the Terms and Conditions of Membership. This Membership agreement is subject to a three-day cooling off period during which time you may apply in writing to the Manager to obtain a full refund of any money paid, which will be refunded within seven working days.
2.2 You will only be permitted to use the Club facilities provided your membership is current and fully paid up or you have made payment arrangements acceptable to Satori Women’s Health Club.
2.3 Satori Women’s Health Club reserves the right to change class times, type, and instructors without notice. Please check the website www.adelaidewomensfitness.com.au for a current timetable

  1. Membership type and Duration:

There are 3 types of Membership Agreements; Periodic, Fixed Term and Paid in Full.

4.1 A Fixed Term Agreement will remain in place until the expiry date recorded on the Fixed Term Agreement form (subject to any extension if placed on hold/suspension). The membership payments cannot be cancelled until the expiry of the membership. At this time you should cancel your direct debit with your Financial Institution.

4.2 A Periodic Agreement will remain in place until the agreement is terminated by you or Satori Women’s Health Club. If you terminate your membership you should cancel your direct debit with your Financial Institution.

4.3 A Paid in Full Membership the membership will remain in place until the expiry date recorded on the Membership Agreement Form (subject to any extension if placed on hold/suspension). There is no refund if you choose to cancel because you don’t want to come any more. If a medical certificate is provided with a medical reason why you cannot continue a refund can be negotiated with the Manager.

  1. Membership Fees: 

Satori Women’s Health Club will set the level of membership fees and will review such fees periodically. Satori Women’s Health Club reserves the right to change the level of fees from time to time, but guarantees that the level of your membership fees will not increase during your Commitment Period, unless you change your membership type. We will give you at least 30 days written notice of any changes to the levels of membership fees. There is a once only set up fee of $5.50 for the initial direct debit.

  1. Default and Late Payment:

6.1 If your bank fails to make a due direct debit payment from your account, we will write to advise you of this. We reserve the right to refer any missed due payments to a debt collection agency. We may charge a fee of no more than $15 for failed direct debit payments and of no more than $5 for letters sent to you in respect of unpaid amounts.
6.2 During any period in which membership fees are not paid Satori Women’s Health Club may suspend your membership and deactivate your key access card so that you cannot access the Club.

6.4 We may charge a reasonable fee of up to $50 for any of the following events: replacing lost membership cards or key security card and transferring memberships and any other event which we consider fair and reasonable.

  1. Suspension of Membership:

If you are unable to make use of the Club facilities by reason of illness or injury, or you are away on holiday you may suspend your membership for a minimum of 2 weeks and a maximum of 3 months during a 12 month period. To suspend your membership you must either present in person or email to fitness@swhc.com.au. Any suspension during a Fixed Term agreement will extend the length of the Fixed Term by the length of the period of suspension (Not applicable to the special ½ price Fixed Term membership). Suspension of membership cannot be back dated. Notice to terminate membership cannot run concurrently with a suspension period.

  1. Termination:

8.1 A Fixed Term Agreement can be cancelled by paying the outstanding amount to the expiry date in full. You can transfer the remaining time of your fixed agreement to another Woman subject to a fee of $50.00.

8.2 A Periodic Agreement may be terminated by giving Satori Women’s Health Club at least 14 days notice. The request must be in writing (a cancellation request form is provided at reception and can be emailed if requested). Cancelling your direct debit instruction for the payment of fees is not sufficient and does not constitute service of written notice.
8.3 A Paid in Full agreement has no refund if you choose to cancel because you don’t want to come any more. If a medical certificate is provided with a medical reason that states you cannot continue a refund can be negotiated with the Manager.

  1. Key access cards:

9.1 A key access card shall be issued to you upon joining the Club and will be used exclusively by you to gain entry to the Club. Key access cards are not transferable and if you allow your card to be used by another person this is a serious breach of these Membership Terms and Conditions and will entitle Satori Women’s Health Club to terminate this agreement immediately and without notice.
9.2 If your key access card is lost or stolen you must notify the Club immediately and there is a replacement fee of $49.
9.3 Members who do not have their key access card will not be allowed into the Club during non-staffed hours, nor should they expect any other member to let them into the Club.
9.4 If you fail to pay your membership fees on the due dates for payment Satori Women’s Health Club shall have the right to terminate this agreement by giving you written notice of its decision to terminate or at its discretion suspending your membership by deactivating your key access card until all overdue membership fees have been paid.
9.5 The key access card is to be returned to Satori Women’s Health Club upon completion of the membership.

  1. Maintenance of Club facilities:

10.1 The Club may be temporarily closed for periods of up to 2 weeks each year for maintenance purposes.

  1. Safety Notices:

11.1 The Club is under 24-hour recorded video surveillance and all key access card usage is logged. You may not bring in guests at any time without prior written consent of the Club. Furthermore, if this policy is violated, at the sole discretion of the Club, you may be charged a guest fee and/or your membership suspended or terminated with the full membership fee for the remainder of the Commitment Period declared due and payable and a penalty of $125.
11.2 It is your responsibility to wipe down the equipment and un-rack the weights you use.
11.3 You are required to use the safety features of the equipment. If you are unsure how to use a machine, you should obtain instructions from the staff or personal trainers.
11.4 You are responsible for understanding how to operate the panic alarms and agree to use them only in case of an emergency.
11.5 The club has the right to cancel your membership in the case of bad behaviour, safety, medical or other concerns. Abusive language, threatening or violent behaviour, abuse of equipment, use of alcoholic or illegal substances, and smoking at the Club will result in suspension or termination of your membership with the full membership fee for the remainder of the Commitment Period declared due and payable.
11.6 Members must read all Health and Safety notices displayed in the Club and comply with their recommendations at all times. In particular you must observe all instructions regarding the safe and proper use of each item of fitness equipment in the Club, recognising that at times the Club will be unsupervised and that at such times you should not use any item of fitness equipment with which you are not familiar or in respect of which you have not previously received induction training from a qualified member of staff at the Club.
11.7 Girls under the age of 18 are not permitted in the Club unaccompanied by their approved adult guardian when the Club is not staffed.
11.8 Members bringing any property into Satori Women’s Health Club do so at their own risk.

  1. Exercise Attire:

Tracksuit pants, shorts, T-shirts, Singlet’s or specialised exercise wear are recommended. Suitable clean sports footwear is essential. Scarves, loose floppy clothing, jeans, sandals, slip on shoes and thongs are not permitted in training areas.

  1. Personal Training:

Personal Training is only available with trainers approved by Satori Women’s Health Club.

14. Photography Policy

Photography and filming will be taking place from time to time for promotional purposes and images may be published on various mediums including Facebook, Youtube, and our Website.